ProtectAI1. Acceptance and scope
These Terms of Use apply to ProtectAI: Your Privacy First (“ProtectAI”), this website and related support services. By using the service, you agree to these terms to the extent permitted by applicable law. If you do not agree, discontinue use and manage any active subscription separately through Apple.
“We”, “us” and “our” refer to the app publisher identified in the ProtectAI App Store listing. Contact us at [email protected]. Our Privacy Policy explains information handling and is part of the information you should review before using the service.
2. Application license and Apple terms
The application is licensed, not sold. Unless a valid custom license is presented for the app, the Apple Standard Licensed Application End User License Agreement governs your license. These terms supplement the service relationship and do not replace mandatory Apple terms or your non-waivable consumer rights.
Your use must also comply with the App Store usage rules and applicable third-party agreements. No ownership of the app’s software, design or other intellectual property transfers to you. Rights not expressly granted remain with their respective owners.
3. Eligibility and responsible access
You must be legally capable of agreeing to these terms or have the involvement of a parent or guardian where required. Follow the age rating and restrictions shown in the App Store. You are responsible for keeping your device, passcodes and recovery materials secure and for activity you authorize through the app.
Do not use another person’s accounts, files or credentials without permission. Keep an independent way to recover important accounts before relying on an authenticator or password feature. The service is not intended for emergency communications or uses in which failure could create a risk to life or physical safety.
4. Features and availability
ProtectAI brings together privacy, security and organization tools, which may include VPN access, cleaner functions, two-factor authentication, private storage, password storage and password generation. Availability can depend on the app version, selected plan, device capabilities, operating system, region and permissions.
The descriptions and purchase screen shown to you identify the features included in your offer. We may maintain, improve or adjust the service, but changes do not remove rights you have under an existing purchase or applicable law. Internet access and compatible equipment are your responsibility.
5. VPN use and limitations
Use the VPN only for lawful purposes and in compliance with rules that apply to your location and network. Do not use it to attack systems, distribute malicious software, send abusive traffic or interfere with the service of others. We do not promise that every server, location, website or third-party service will be continuously available.
A VPN is not a guarantee of complete anonymity, protection from all threats or unrestricted access to every service. Connection quality can vary with your network and destination. Websites and accounts you sign into can still identify you, and a lost connection may change how traffic is routed depending on the configuration in use.
6. Cleaner, files and irreversible actions
Review every selection before deleting, changing or exporting content. Automated suggestions are aids to your judgment and may not reflect the importance of a file to you. You remain responsible for confirming that an item is unnecessary and for keeping backups of important content.
Deletion can affect synchronized libraries and cloud copies according to your settings. Restoration depends on the app, iOS and other services involved; we do not promise recovery after a deletion. Cleaner features operate within the access permitted by iOS and do not give unrestricted access to the operating system or other apps.
7. Authentication and private storage
You are responsible for protecting app and device passcodes and maintaining independent account-recovery options. Do not rely on a single device as the only way to access critical accounts. Authentication codes depend on the account provider and correct setup; account providers determine whether a sign-in succeeds.
We do not guarantee recovery of forgotten passcodes, lost setup secrets or content removed with the app. Back up or export information only through a trusted method supported by the relevant feature. We will never ask you to send an active 2FA code, full password or vault secret to support.
8. Subscription offers and billing
Some features require an auto-renewable subscription or another in-app purchase. The purchase screen displays the applicable price, billing period, included features and any introductory offer before you confirm. We do not specify a universal price here because offers can differ by region and product.
Payment is handled through your Apple Account and is charged according to the offer you accept. A subscription renews automatically unless you cancel it in time through Apple. Renewal charges and price-change notices are handled under the App Store rules and applicable law. When consent to a price change is required, the relevant platform process applies.
9. Trials, cancellation and restoring purchases
If a free or discounted trial is offered, eligibility, duration and the following subscription price appear before enrollment. Unless canceled, an eligible trial may convert to the paid plan described in the offer. To avoid an unwanted renewal, cancel before the relevant renewal deadline; for a trial, Apple advises canceling at least 24 hours before it ends.
Manage your subscription in iOS Settings, then your name, then Subscriptions. Apple’s cancellation instructions provide current steps. Uninstalling the app, emailing support or ceasing use does not cancel billing. Access after cancellation follows the status reported by Apple and the terms of your offer.
If a valid purchase is not recognized, use Restore Purchases where available while signed into the Apple Account used to purchase. Contact support if the issue continues. Restoration does not transfer a purchase to a different Apple Account or create access outside the original purchase conditions.
10. Refunds and purchase-consumption information
Refund eligibility and decisions for App Store purchases are handled by Apple, subject to applicable consumer law. You can submit a request through reportaproblem.apple.com. We do not guarantee approval, and nothing in these terms restricts a mandatory right to a remedy.
If an end user requests a refund for an in-app purchase, we may assist Apple’s review by supplying relevant purchase-consumption information that is lawfully available to us, but only after obtaining valid consent for the disclosure. That information may include time spent using the app, an anonymous or pseudonymous account identifier, cumulative purchase spending and cumulative refunded amounts.
We limit any submission to the refund-review purpose and applicable Apple requirements. Private files, stored passwords and authentication secrets are not part of this submission. Agreement to these general terms is not a substitute for specific consent to share consumption information. Without the required consent, we will not submit that information. You may withdraw consent for future submissions by contacting support; Apple remains responsible for its refund decision.
11. Permissions and privacy
Some features require access to device resources or a VPN configuration. Read the permission request and grant access only when you want to use the corresponding function. You can change permissions in iOS settings, but restricting them may limit a feature’s operation.
Our information practices are explained in the Privacy Policy. Do not provide sensitive information unnecessarily in support messages. Use of Apple, websites, email providers or other third-party services is also governed by their respective terms and policies.
12. Acceptable use
You must not misuse the application, circumvent lawful access restrictions, distribute harmful code, attempt unauthorized access, exploit the service to harm others, or use it in a way that infringes another person’s rights. Do not resell access or present the service as your own without authorization.
You must not copy, modify, redistribute, reverse engineer or create derivative works of protected software except to the extent a permission or non-waivable law allows it. Reasonable restrictions on abuse protect availability for other users and do not limit lawful security research rights recognized by applicable law.
13. Your content and intellectual property
You retain the rights you hold in your own content. You authorize only the processing reasonably necessary to perform the action you request; using ProtectAI does not grant us a right to advertise with or publish your private files.
ProtectAI’s branding, layout, software and original materials belong to their respective rights holders. Third-party names shown in examples identify compatible services or illustrative accounts and do not imply a partnership, sponsorship or endorsement. Apple and App Store marks belong to Apple Inc.
14. Maintenance, updates and support
We may provide updates, maintenance or compatibility changes. Install current versions when available, particularly where an update addresses security or operating-system compatibility. A service interruption may occur during maintenance or because of factors outside our reasonable control.
For questions, troubleshooting or feedback, write to [email protected]. Include a concise description and app and iOS versions. We do not promise a particular response time or continuous live support. Apple has no obligation to provide maintenance or support for ProtectAI.
15. Disclaimers and service limitations
To the extent permitted by law, the service is provided on an “as available” basis without a promise that it will be uninterrupted, error-free, compatible with every system, or capable of preventing every security incident. Security tools supplement, rather than replace, careful handling of devices and accounts.
These statements do not exclude warranties, service standards or remedies that cannot lawfully be excluded. If you experience a defect, contact support and use the purchase-platform remedy available to you. Information on this website is general product information rather than individualized legal or cybersecurity advice.
16. Responsibility and limits of liability
Each party remains responsible for obligations imposed by applicable law. To the extent a limitation is lawful, we are not responsible for losses caused solely by unauthorized third-party activity, your failure to protect recovery materials, or a third-party service that we do not control. The actual circumstances and applicable consumer protections determine responsibility.
Nothing excludes liability that the law does not allow us to exclude, including liability for fraud, intentional misconduct, or other protected claims. These terms do not impose a blanket waiver of remedies or require you to surrender mandatory consumer rights.
17. Suspension and termination
You may stop using ProtectAI at any time. Separately cancel subscriptions through Apple and export information you wish to retain before deleting the application. Stopping use does not automatically delete records held by Apple or correspondence already sent to support.
We may restrict access where reasonably necessary to address a serious breach, unlawful use or a material security threat. Where appropriate and legally required, we will provide notice and an opportunity to address the issue. Any effect on a paid entitlement remains subject to applicable law and the platform’s purchase and refund rules.
18. Apple-specific provisions
The service relationship is between you and the app publisher, not Apple. To the extent required by the applicable license, the publisher is responsible for the app and for relevant product, legal-compliance and intellectual-property claims. Apple is not responsible for providing app maintenance or support.
If the app fails to meet an applicable warranty, you may notify Apple, and any refund of its purchase price is handled under the applicable Apple terms and law. Apple and its subsidiaries are third-party beneficiaries of the applicable end-user license provisions and may enforce them as provided there.
You must comply with applicable export-control and sanctions laws and must not use the service where doing so is prohibited. These provisions are subject to the Apple Standard EULA and do not expand Apple’s obligations beyond applicable law or its own agreements.
19. Changes, disputes and general provisions
We may revise these terms to reflect changes to the service or legal requirements. The updated date identifies the current version. Material changes will be communicated where required, and existing paid rights will be respected. A change does not retrospectively remove a remedy that has already arisen.
Before escalating a concern, you may contact support so we can attempt to resolve it. Nothing here requires mandatory arbitration, restricts access to a competent court or deprives you of consumer protections applicable in your place of residence. If a provision cannot be enforced, the remaining provisions continue to apply to the extent lawful.
20. Contact details
For product questions, subscription-access issues or questions about these terms, email [email protected]. For billing changes or refund decisions, use Apple’s relevant account and support controls.
The publisher’s identity is shown on the app’s App Store listing. The ProtectAI website is protectai-privacy.com. Our Privacy Policy explains how to raise an information-access, deletion or other privacy request.