ProtectAI1. About this policy
This Privacy Policy explains how ProtectAI: Your Privacy First (“ProtectAI”, “we”, “us” or “our”) handles information in connection with the application, its features, this website and support communications. It covers the information you choose to provide, information needed to deliver a requested function, and the limited circumstances described below in which information may be provided to Apple.
The app publisher identified on the ProtectAI App Store listing is responsible for the application. You can contact us about this policy at [email protected]. Please read this policy alongside our Terms of Use and the permission notices shown on your device.
2. Our approach to your information
We do not sell your personal information, rent it to advertisers, or share the private content you entrust to the app for advertising or cross-app tracking. The developer does not disclose your photos, private files, saved passwords or authentication secrets to other parties for their independent use.
This commitment does not mean that a network service can operate without processing network traffic, or that Apple does not process its own purchase records. A VPN connection necessarily carries traffic through the selected network infrastructure. Apple handles App Store payments under its own policies. Voluntary support communications and any consent-based refund information are addressed separately below.
3. Content you use with app features
Depending on the features you select, the app may need access to photos, videos, contacts, files, stored entries or authentication information so that it can perform the action you request. Access is limited by the permissions and selections available in iOS. Granting access is not permission for us to publish that content or disclose it to advertisers.
You control the content you add and the actions you initiate. Do not import information that you are not entitled to use. If you choose to export or share an item through another app, the recipient and that app’s own privacy practices govern what happens after the transfer.
4. Photo library and cleaner permissions
Cleaner and media organization tools may request access to the items needed for review, organization or deletion. Where iOS supports a limited-library option, you can choose a subset instead of your entire library. You may change this permission in device settings.
Review deletion selections carefully. Removing a local item may also affect synchronized copies or albums depending on your device and cloud settings. Access restrictions can limit the cleaner’s results. We do not use the content of your personal photos or videos to build advertising profiles.
5. VPN and network processing
Activating the VPN requires permission to add or use a VPN configuration. While enabled, your connection is routed through the selected VPN infrastructure. Establishing and maintaining that connection necessarily involves technical network information, such as addressing and connection state; it cannot truthfully be described as an absence of all data processing.
We do not authorize use of your browsing content for advertising. Network destinations, your internet provider and services you sign into may still process information independently. A VPN does not make every activity anonymous or replace HTTPS, safe browsing habits or the privacy controls of other services. The available configuration and service notices explain the connection you select.
6. Authentication, passwords and private storage
Authenticator and private-storage features handle sensitive information to provide the functions you choose. Protect your device passcode, app passcode, recovery materials and account recovery options. Avoid sending passwords, one-time codes, authentication setup secrets or vault contents to support.
Keep independent recovery codes for important accounts. Device loss, removal of the app or loss of a passcode may affect access to locally stored information. Do not assume that app data is backed up, synchronized or recoverable unless that behavior is expressly described in the feature you are using. Device or cloud backups that you enable are also subject to the relevant platform’s settings and policies.
7. Subscriptions and Apple purchase information
Apple processes App Store billing and manages your payment method. We do not receive your full payment-card number. Purchase or entitlement information made available through Apple may be processed to unlock paid features, restore purchases, identify subscription status and address a purchase-related support request.
The information available for these purposes can include a transaction identifier, product identifier and subscription or purchase status. These records are not your private files or authentication secrets. Apple separately determines how it uses information it collects through the App Store; see Apple’s Privacy Policy.
8. Refund requests and optional consumption information
If Apple seeks information about a refund request, we may, only after obtaining valid consent covering the relevant information, send Apple limited purchase-consumption information that is lawfully available to us. Depending on the information available, this may include app usage time, an anonymous or pseudonymous account identifier, the total amount spent and the total amount refunded.
An identifier does not make a record impossible to associate with a purchase, and we do not describe such information as unconditionally anonymous. This process does not include your vault contents, saved passwords, photos or 2FA secrets. If valid consent has not been obtained, we will not submit the consumption information described here. Accepting general terms or simply requesting a refund is not, by itself, the specific consent described in this section.
Apple uses information submitted through its refund process to assess the request. Apple decides refund eligibility. You can ask us about consent or withdraw it for future submissions by contacting support; withdrawal cannot reverse a submission already lawfully made.
9. Messages you send to support
When you email us, we receive your email address, message and any attachments you choose to include. We use these communications to understand your question, respond, investigate the reported issue and keep an appropriate record of its resolution.
Please share only information necessary for the request. You can provide the app version, iOS version, a description of the problem and a redacted screenshot if helpful. Never send payment-card details, private keys, passwords or active authentication codes. Our email service processes messages to deliver and store correspondence on our behalf.
10. Website and technical service information
This website does not include advertising trackers, marketing analytics scripts or a newsletter registration form. Merely reading the pages does not require a ProtectAI account. Links to email and external services work only when you choose to follow them.
Delivering a website necessarily exposes connection details, including an IP address and ordinary request information, to hosting infrastructure. Such information may be processed for delivery, availability and security. Your browser or the hosting environment may also maintain essential service information. External websites have their own policies, and we do not control their processing.
11. Purposes and applicable legal grounds
We handle information to deliver requested functions, fulfill a purchase or support request, protect service availability, comply with applicable obligations, and carry out activities to which you have specifically consented. Where a law requires a legal basis, the relevant basis depends on the activity: performance of the requested service, compliance with a legal obligation, an appropriate legitimate interest, or consent.
Device permissions and legal consent are different concepts. You may revoke a device permission through iOS, but this does not automatically withdraw a separate consent or erase records already required for a lawful purpose. We will explain the practical effect of a privacy request when responding to you.
12. Retention and deletion
We keep support and purchase-related information only as long as it is needed for its stated purpose, to resolve a dispute, or to meet an applicable legal requirement. The appropriate period depends on the type of record and the reason it is held; we do not retain private content for advertising purposes.
You can remove content through the available app controls and manage permissions in iOS. Deleting the app does not cancel a subscription, erase Apple’s purchase records or necessarily remove backups managed by another service. Contact us if you need help identifying information under our control that can be deleted. We will explain any lawful limitation on deletion.
13. Security and your responsibilities
We take reasonable measures appropriate to the information and services involved. However, no device, storage system or network connection can be guaranteed completely secure. Keep iOS and the app up to date, use a strong device passcode, protect recovery methods and avoid sharing access to sensitive features.
If you believe information has been exposed or a feature is behaving unexpectedly, contact support promptly without including the sensitive information itself. We will assess the issue and take steps appropriate to the circumstances, including notices required by applicable law.
14. Your privacy choices and rights
Depending on where you live and the information involved, you may have rights to request access, correction, deletion, restriction, portability or an objection to certain processing, and to withdraw consent. We do not sell personal information or use it for targeted advertising as described above.
Send requests to our support address and explain the information or activity concerned. We may request proportionate information to verify that you are authorized to make the request; do not send identity documents unless we explain why they are needed and how to provide them safely. We respond within applicable legal time limits. You may also contact your competent data-protection authority.
15. Children and international services
ProtectAI is a general-purpose utility and is not designed to solicit personal information from children. Use must comply with the age requirements shown in the App Store and applicable local law. If you believe a child has provided information to us inappropriately, contact support so we can review the situation.
Apple, email, hosting and network services may operate in different countries. Where a transfer of personal information under our control requires a specific safeguard, we will use an appropriate lawful mechanism. The safeguards and rights that apply depend on the service and jurisdiction involved.
16. Changes and contact
We may update this policy when features, legal requirements or our practices change. The updated date at the top identifies the latest version. Material changes will be communicated through an appropriate channel where required; where a new purpose requires consent, we will request it rather than treating this policy update as consent.
For privacy questions or requests, contact [email protected]. You can also review our Terms of Use for information about subscriptions, cancellation, refunds and responsible use.